منتدى معهد العلوم الصحية

o    Don’t phone before 7:00 am and after 9:00 pm unless in an emergency or an important overseas call. Also avoid calling people during meals, work, and school. People don't expect you to drop in and visit at these times, unless it is arranged. This includes texting, though you would obviously not text for emergencies. <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />

o    Ensure the number you have is correct. If you do disturb someone and it’s the wrong number then ‘please’ have the decency to say, “I’m so sorry! I have the wrong number!” DO NOT just hang up. That individual may be ill, in a wheelchair, or elderly, etc., so you should show respect and apologize for their inconvenience. Likewise, if a person with a wrong number phoned you, politely point out that they have called the wrong number.

o    Check your voice! It carries much more than just a tone, and reflects your character and personality even on the phone! Remember: your listener cannot see you, so your phone-voice becomes your facial expressions, gestures, personality, and character. Always check your voice when speaking; speak in a pleasant tone and very clearly. Smile through your voice! What they hear will make a positive or negative impression.

o    When someone answers the phone don’t be harsh and abrupt by telling them what you want first. This confuses them and makes them wonder who you are. You also appear very rude, which is bad if you need a favor from them. It gives the wrong impression before you start! And don’t say, “Who is this?” You phoned them, so introduce yourself and state who you are and what you want – politely!

o    Give people a chance to answer their phone! They could be outside in their garden, knitting, baking, washing the car, or at another end of the house. Don’t just ring three times and hang up! It's annoying when you stopped doing something and just as the phone gets to your ear the caller hangs up!

o    Don’t spend an hour (or hours) chatting to someone. Don't waste people's time or disturb the household! It’s one of the biggest turn-off’s to having a friendly chat! They will not want to talk to you again.